Frequently Asked Questions
Everything you need to know about your Gardena home experience.
What is the standard shipping timeframe for furniture items?
Most in-stock furniture and home decor items are processed within 2-3 business days. Delivery typically takes 5-10 business days depending on your location and the size of the item.
Do you offer international shipping?
Currently, Gardena ships to the contiguous United States, Canada, and select European countries. Shipping rates and delivery times vary by destination.
What is your return policy for home goods?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are not eligible for return.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics partner's portal to monitor your package in real-time.
Are your wood products sustainably sourced?
Yes, we are committed to sustainability. All our wooden furniture is crafted from FSC-certified timber, ensuring responsible forest management and ethical production.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.